Refund Policy

Last Updated: May 26, 2025

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At My Culinary Compass, we strive to ensure your satisfaction with our personal chef services. This refund policy outlines the circumstances under which refunds are available, the process for requesting a refund, and any applicable conditions.

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1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Client Cancellations: If you cancel your booking at least 48 hours before the scheduled service, you are eligible for a full refund. Cancellations made within 48 hours but more than 24 hours before the service will incur a 50% cancellation fee, with the remaining amount refunded. No refunds will be issued for cancellations within 24 hours of the scheduled service.

• Service Cancellations by Us: If My Culinary Compass cancels your booking due to unforeseen circumstances (e.g., chef unavailability, ingredient shortages, or other operational issues), you will be offered a full refund or the option to reschedule at no additional cost.

• Service Issues: If you are dissatisfied with the service due to a significant failure on our part (e.g., the chef does not arrive, or the meal does not meet agreed-upon dietary requirements), you may be eligible for a full or partial refund, depending on the circumstances. You must notify us within 24 hours of the service to request a refund under this condition.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• No-Shows: If you are not present at the agreed time and location for the service without prior notice, no refund will be provided.

• Client-Provided Information: If issues arise due to incorrect or incomplete information provided by you (e.g., dietary restrictions, allergies, or scheduling details), we are not responsible, and no refund will be issued.

• Taste Preferences: Refunds will not be issued based on subjective taste preferences or dissatisfaction with flavors unless the meal significantly deviates from the agreed-upon menu or dietary requirements.

• Improper Storage: For delivered meals, refunds will not be issued for spoilage or quality issues if the meals were not stored or handled according to our provided instructions.

3. Refund Process

• How to Request a Refund: To request a refund, please contact us within 24 hours of the service or cancellation by emailing support@myculinarycompass.com or calling 1-800-555-1234. Provide your booking details and a brief explanation of the reason for your request.

• Processing Time: Refunds, when approved, will be processed within 7-10 business days to the original payment method used for the booking.

• Non-Refundable Fees: Any additional fees, such as those for premium ingredients or delivery, may be non-refundable if the service was partially fulfilled or if the cancellation occurs within 48 hours of the scheduled service. This will be assessed on a case-by-case basis.

4. Rescheduling Option

In lieu of a refund, you may choose to reschedule your service at no additional cost if we cancel your booking or if you cancel more than 48 hours in advance. Rescheduling is subject to chef and ingredient availability.

5. Contact Us

If you have any questions about this refund policy or need assistance with a refund request, please reach out to us:

Email: info@myculinarycompass.com

We aim to respond to refund inquiries within 3 business days.

6. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on our website, and the “Last Updated” date will be revised. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.